The Actual History
The COVID-19 pandemic triggered an unprecedented global experiment in remote work beginning in early 2020. What had previously been a limited practice among select professionals and companies suddenly became a necessity for hundreds of millions of workers worldwide as governments implemented lockdowns and social distancing measures to contain the virus.
Pre-Pandemic Remote Work Landscape
Before COVID-19, remote work was a growing but still relatively marginal phenomenon:
- Approximately 5% of the U.S. workforce worked primarily from home in 2019
- Remote work was concentrated in specific sectors like technology, digital marketing, and certain professional services
- Companies like Automattic (WordPress), GitLab, and Zapier had pioneered fully distributed models
- Digital nomadism existed as a niche lifestyle, with perhaps 4.8 million Americans identifying as digital nomads
- Most companies maintained traditional office-centric policies, with remote work offered as an occasional perk rather than standard practice
The technology to support remote work had been developing for years, with tools like Slack (founded 2013), Zoom (founded 2011), and various cloud collaboration platforms gaining adoption. However, cultural resistance, management skepticism, and institutional inertia limited widespread implementation.
The Pandemic Shift (2020-2021)
The COVID-19 pandemic forced an abrupt transition to remote work across the globe:
- At the height of the initial lockdowns in April 2020, an estimated 62% of employed Americans worked from home
- Similar patterns emerged globally, with remote work rates reaching 46% in the UK, 39% in the EU, and varying levels across Asia
- Organizations rapidly deployed or expanded digital infrastructure to support remote operations
- Video conferencing usage exploded, with Zoom growing from 10 million daily meeting participants in December 2019 to over 300 million by April 2020
- Remote work proved more viable than many skeptics had predicted, with numerous studies showing maintained or even improved productivity in many sectors
This period demonstrated that many jobs previously assumed to require physical presence could be performed remotely, challenging long-held assumptions about workplace organization.
Post-Pandemic Adjustments (2022-Present)
As pandemic restrictions eased, most organizations adopted hybrid approaches rather than remaining fully remote:
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By 2023, approximately 12-15% of full-time employees worked primarily remotely in the U.S., with another 25-30% in hybrid arrangements
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Major companies announced varied policies:
- Some tech firms like Twitter (pre-Musk), Shopify, and Dropbox embraced "virtual first" or "remote by default" approaches
- Others like Apple, Google, and Amazon pushed for office returns, typically in hybrid models requiring 2-3 days per week on-site
- Traditional industries generally reverted more strongly to in-person work, though with greater flexibility than pre-pandemic
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Office occupancy in major cities stabilized at approximately 60-70% of pre-pandemic levels
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Commercial real estate markets adjusted, with premium on flexible, collaboration-oriented spaces
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A "remote work divide" emerged along occupational, educational, and income lines, with higher-paid knowledge workers enjoying more location flexibility than service and essential workers
The pandemic permanently shifted the baseline of remote work acceptance, but did not lead to a wholesale transformation of work models. Instead, organizations and workers negotiated a new equilibrium that incorporated more flexibility while maintaining significant in-person collaboration.
Key Factors Limiting Full Remote Transition
Several factors prevented remote work from becoming the dominant global standard:
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Management Resistance: Many executives and managers remained skeptical about remote work's long-term viability, citing concerns about culture, collaboration, and control.
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Collaboration Challenges: While routine tasks translated well to remote environments, complex collaboration, creativity, and relationship-building proved more difficult in fully virtual settings.
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Inequality in Remote Access: The ability to work remotely was unevenly distributed across occupations, industries, and socioeconomic groups, creating potential workplace divisions.
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Physical Infrastructure Limitations: Many workers lacked adequate home workspaces, reliable internet, or necessary equipment for optimal remote work.
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Social and Psychological Factors: Isolation, burnout, and work-life boundary erosion emerged as significant challenges for remote workers, particularly younger employees and those living alone.
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Organizational Inertia: Existing investments in office space, established processes, and institutional habits created resistance to permanent change.
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Economic Ecosystem Dependencies: Urban economies relied on commuter populations, with complex interdependencies between offices, transportation, retail, and services.
By our present timeline, remote work has established itself as a significant and permanent component of the global work landscape, but as one option within a spectrum of arrangements rather than the new default. Most organizations operate in hybrid models, with the specific balance of remote and in-person work varying by industry, function, and company culture.
The Point of Divergence
In this alternate timeline, a series of developments in 2022-2023 transforms what was initially viewed as a temporary pandemic measure into the dominant global work model. The point of divergence occurs through several interconnected events:
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Persistent Pandemic Challenges (2022): Unlike our timeline where COVID-19 gradually became manageable through vaccination and treatment, this alternate history sees the emergence of several highly transmissible variants in mid-2022 that partially evade existing vaccines. These variants don't cause catastrophic mortality but create enough ongoing health concerns to make crowded offices and commuting persistently problematic. Companies that pushed for office returns face repeated disruptions, employee resistance, and liability concerns.
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Energy Crisis Acceleration (2022-2023): Geopolitical tensions and supply chain disruptions trigger a severe global energy crisis in late 2022, causing dramatic spikes in fuel prices and electricity costs. Commuting becomes prohibitively expensive for many workers, while operating large office buildings becomes financially unsustainable for employers. Governments in Europe and elsewhere actively encourage remote work as an energy conservation measure, establishing it as a civic virtue rather than merely a personal preference.
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Remote Productivity Breakthrough (2023): A new generation of collaboration technologies emerges that significantly narrows the gap between in-person and remote interaction. These include:
- Advanced mixed reality platforms that create convincing shared virtual workspaces
- AI-facilitated collaboration tools that actively improve team communication and coordination
- Haptic interfaces that introduce tactile elements to digital collaboration These technologies address many of the limitations that had previously made remote work suboptimal for complex collaboration.
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Corporate Tipping Point (2023): Several influential Fortune 100 companies announce permanent transitions to "remote-first" models after documenting substantial benefits:
- 20-30% cost savings from reduced real estate footprints
- 15-25% productivity increases in most knowledge work functions
- 35% reduction in employee turnover and improved recruitment success
- Significant progress on carbon reduction commitments These high-profile successes trigger a competitive cascade as other organizations follow suit to remain attractive to talent and investors.
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Policy and Infrastructure Shift (2023-2024): Governments worldwide recognize the economic, environmental, and social potential of widespread remote work and implement supportive policies:
By 2024 in this alternate timeline, remote work has become the default expectation for approximately 75% of office-based jobs globally. Rather than returning to pre-pandemic patterns, societies reorganize around this new reality, triggering cascading changes in urban development, transportation, housing markets, and social structures.
The remaining 25% of jobs that still require physical presence are increasingly viewed as exceptions requiring special justification and often commanding premium compensation. Even these roles incorporate remote elements where possible, creating a fundamentally different relationship between work and physical location than existed before the pandemic.
This scenario explores how this profound shift in where and how people work would transform economies, communities, and daily life across the globe.
Immediate Aftermath
Urban Transformation
Cities would experience rapid and dramatic changes in form and function:
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Central Business District Hollowing: Downtown office districts would face severe vacancy crises as commercial leases expired without renewal. Property values in these areas would plummet by 40-60%, triggering municipal budget crises in cities heavily dependent on commercial property taxes.
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Adaptive Reuse Wave: A massive conversion movement would begin transforming office buildings into residential units, educational facilities, healthcare centers, and mixed-use developments. Cities would streamline permitting for such conversions out of fiscal necessity.
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Neighborhood Commercial Revival: As workers remained in their residential areas during workdays, neighborhood commercial corridors would experience renaissance. Small cafes, coworking spaces, lunch spots, and service businesses would proliferate in residential areas previously quiet during workdays.
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Transit System Crisis: Public transportation systems built around commuting patterns would face existential funding challenges as ridership remained at 30-40% of pre-pandemic levels. Many cities would be forced to reimagine transit networks around neighborhood connectivity rather than suburb-to-downtown flows.
Housing Market Reconfiguration
Housing preferences and markets would shift dramatically:
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Suburban and Rural Price Surge: Areas previously considered "too far" for daily commuting would see property values increase by 25-35% as location constraints loosened. Rural areas with natural amenities and good internet connectivity would become particularly desirable.
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Urban Luxury Housing Correction: High-end urban apartments chosen for proximity to offices would experience significant price corrections, creating opportunities for urban living among demographics previously priced out.
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Home Design Evolution: Residential architecture would rapidly evolve to incorporate dedicated workspace as a standard feature. Existing homes would undergo widespread renovation to create effective home offices, with an estimated 65% of homeowners modifying their living spaces within two years.
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"Zoom Towns" Phenomenon: Small and mid-sized cities with attractive quality of life, outdoor amenities, and lower costs would experience population booms as remote workers relocated. Places like Bend, Oregon; Chattanooga, Tennessee; and Lisbon, Portugal would see population growth of 15-25% within three years.
Business Model Adaptation
Companies would transform their operations around distributed work:
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Physical Asset Reduction: Organizations would dramatically reduce their physical footprints, with typical office space needs decreasing by 60-80%. The remaining spaces would be redesigned for occasional team gatherings, special events, and specific activities that benefit from co-location.
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Talent Acquisition Globalization: Hiring would become increasingly location-independent, with companies building truly global talent pools. This would intensify competition for skilled workers while opening opportunities for those in previously overlooked locations.
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Management Transformation: Performance management would shift decisively from presence-based to outcome-based evaluation. Middle management roles would be significantly reimagined, with reduced headcount but increased focus on coordination, communication, and culture-building.
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Operational Digitization Acceleration: The remaining analog processes in most organizations would be rapidly digitized. Paper-based workflows, in-person approvals, and physical documentation would become increasingly rare as companies standardized fully digital operations.
Social and Family Impacts
Daily life patterns would transform for millions of households:
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Work-Life Boundary Renegotiation: Without the physical and temporal separation of commuting, families would develop new rituals and boundaries to distinguish work time from personal time. Home spaces would incorporate physical demarcations between work and living areas where possible.
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Childcare Reconfiguration: Traditional daycare centers in business districts would struggle, while neighborhood-based care options would expand. Cooperative childcare arrangements among remote-working parents would emerge as a significant model.
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Relationship Strain and Adaptation: Couples and families would experience initial stress from increased proximity, followed by adaptation to new patterns of togetherness and separation. Divorce rates might temporarily increase before stabilizing at new equilibria.
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Community Engagement Increase: With more flexible schedules and reduced commuting time, many workers would increase participation in local community activities, volunteering, and neighborhood governance, strengthening local social ties.
Initial Economic Disruption
The economic landscape would experience significant short-term disruption:
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Commercial Real Estate Crisis: The commercial real estate sector would face a severe correction, with office property values declining 50-70% in major business centers. This would trigger financial stress for property owners, investors, and lenders with heavy exposure to this sector.
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Service Economy Redistribution: Businesses dependent on office worker foot traffic (lunch spots, dry cleaners, business services) would face widespread closures in downtown areas, while similar businesses in residential neighborhoods would thrive.
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Geographic Income Redistribution: As workers relocated from high-cost urban centers while maintaining their salaries, significant purchasing power would shift to previously lower-cost areas, creating both economic stimulus and affordability challenges in recipient communities.
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Commute-Related Industry Contraction: Industries built around daily commuting—from gas stations to car dealerships to transit systems—would face significant contraction, with job losses concentrated in these sectors.
Long-term Impact
New Urban Geography
Over decades, human settlement patterns would fundamentally transform:
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"15-Minute City" Proliferation: Urban areas would increasingly reorganize around the 15-minute city concept, with most daily needs accessible within a short walk or bike ride from home. This would drive demand for mixed-use development and neighborhood completeness.
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Polycentric Metropolitan Regions: Rather than single dominant downtown cores, metropolitan regions would evolve toward networks of vibrant neighborhood centers connected by transit and cycling infrastructure, each offering workspaces, amenities, and services.
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Rural Revitalization: Many rural communities would experience renaissance as digital connectivity replaced physical proximity as the key economic requirement. Areas that invested in broadband infrastructure and quality of life amenities would see population growth reverse decades of decline.
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"Subscription Living" Models: New housing models would emerge allowing remote workers to access networks of properties across different locations. These "distributed living" subscriptions would enable seasonal migration and extended stays in multiple locations while maintaining a consistent living experience.
Economic Restructuring
The economy would reorganize around new patterns of work and consumption:
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Location-Independent Compensation Norms: After initial attempts to adjust salaries based on worker location, most organizations would evolve toward role-based compensation regardless of location. This would accelerate migration from high-cost to mid-cost areas offering quality of life advantages.
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Commercial Real Estate Repurposing: Former office districts would complete their transformation into mixed-use neighborhoods, with most office towers converted to residential, educational, healthcare, or experiential uses. Purpose-built office construction would virtually cease except for specialized facilities.
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Local Service Economy Growth: Personal services, experience businesses, and community-focused enterprises would grow significantly as people invested more time and money in their immediate surroundings. The proportion of consumer spending on local services versus goods would increase substantially.
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Geographic Specialization Evolution: Economic clusters would become less location-dependent for many industries. New forms of specialization would emerge based on quality of life factors, cultural amenities, and natural environment rather than industry concentration.
Social Structure Evolution
Family and community structures would adapt to the new work reality:
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Multi-Generational Living Increase: With greater residential flexibility, multi-generational households would become more common, reversing a century-long trend toward nuclear family isolation. Extended family members would share housing while maintaining independent work lives.
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Intentional Community Growth: Planned communities designed specifically around remote work would proliferate, offering optimized infrastructure, community spaces, and shared amenities. These would range from rural co-living developments to urban microdistricts.
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Temporal Flexibility Norms: Work schedules would increasingly adapt to individual chronotypes and life circumstances rather than standardized 9-to-5 expectations. This would particularly benefit caregivers, allowing more seamless integration of work and family responsibilities.
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"Third Place" Renaissance: Spaces between home and work—cafes, libraries, community centers, and coworking facilities—would gain new prominence as essential social infrastructure. Public investment in these spaces would increase as their importance to community cohesion became evident.
Environmental Impacts
The environmental footprint of human activity would shift significantly:
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Commuting Emissions Reduction: The near-elimination of daily commuting would reduce transportation emissions by 15-20% in developed countries, representing one of the most significant climate interventions of the early 21st century.
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Building Energy Efficiency: The overall energy footprint of work activities would decrease as energy-intensive commercial buildings were replaced by more efficient home offices and neighborhood facilities. Heating, cooling, and lighting would be applied more precisely to occupied spaces.
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Land Use Optimization: Reduced need for commercial districts and commuting infrastructure would allow for more compact development patterns and potential rewilding of some areas previously dedicated to transportation.
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Consumption Pattern Shifts: Daily consumption patterns would change as workers prepared more meals at home, reduced professional wardrobe needs, and decreased spending on commute-related goods and services. This would generally reduce material throughput in the economy.
Technological Development
Technology would evolve to support and enhance distributed work:
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Presence Technology Advancement: Virtual and augmented reality would advance rapidly to create increasingly convincing shared digital environments. By the 2030s, mixed-reality collaboration would approach the fidelity of in-person interaction for many purposes.
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Digital Infrastructure Prioritization: Internet connectivity would be increasingly recognized as essential public infrastructure. Government investment in universal high-speed access would approach the scale of 20th-century highway systems.
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Home-Office Technology Integration: The distinction between consumer and professional technology would blur as homes became primary workplaces. Residential construction would routinely incorporate enterprise-grade connectivity, power systems, and environmental controls.
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AI Collaboration Enhancement: Artificial intelligence would evolve specifically to facilitate remote collaboration, with systems that actively improve communication, reduce misunderstandings, and optimize team interactions across time zones and cultures.
Psychological and Health Effects
The human experience of work would transform with mixed health implications:
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Autonomy and Control Increase: Workers would experience significantly greater autonomy over their work environments and schedules, leading to reduced stress and higher job satisfaction for many. The ability to design personalized work settings would benefit neurodivergent individuals particularly.
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Isolation Management Evolution: After initial struggles with isolation, new social practices and technologies would emerge to maintain connection. "Digital water coolers" and structured social interaction would become standard elements of remote work culture.
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Physical Activity Transformation: The elimination of commuting would free up time for intentional physical activity, but would also remove incidental movement from many people's routines. New fitness approaches integrated with work patterns would develop to address this shift.
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Mental Health Support Systems: Organizations would develop more sophisticated approaches to supporting employee mental health in distributed environments, with regular check-ins, digital wellness resources, and remote-specific counseling becoming standard benefits.
Expert Opinions
Dr. Elena Rodriguez, Urban Planning Professor at MIT, suggests:
"The shift to remote work as the global standard would trigger the most significant transformation of urban form since the automobile. We'd see a fundamental rethinking of what cities are for—moving from production-centered to experience-centered models. The 'central business district' concept that dominated 20th-century planning would become obsolete, replaced by distributed networks of neighborhood centers. This would actually return us to pre-industrial urban patterns in many ways, with living and working reintegrated at the neighborhood scale, but supported by digital connectivity rather than physical proximity. The most successful cities would be those that rapidly reimagined their downtown cores not as office monocultures but as distinctive cultural, educational, and experiential destinations. The biggest challenge would be managing the transition period—particularly for cities with tax bases heavily dependent on commercial real estate and commuter-driven businesses. We'd likely see a wave of municipal fiscal crises before new equilibria emerged. Long-term, however, this shift could create more livable, sustainable, and resilient urban forms than the commuter-centric model that dominated the late 20th century."
Marcus Wei, former Fortune 500 CEO and organizational consultant, notes:
"The business implications of universal remote work would extend far beyond real estate savings. The most profound impact would be on organizational structure and management philosophy. The traditional corporate hierarchy evolved in an environment where physical co-location allowed for direct supervision and informal information flow. When work becomes primarily remote, these mechanisms break down, forcing a fundamental rethinking of how organizations coordinate activity and maintain alignment. Companies that attempted to simply transplant traditional management approaches to remote environments would fail. Successful organizations would shift from presence-based to outcome-based evaluation, from hierarchical to networked structures, and from controlling to enabling management styles. This would accelerate trends toward organizational flattening and team autonomy that were already underway before the pandemic. Perhaps most significantly, the talent market would become truly global for many roles, intensifying competition for skilled workers while creating unprecedented opportunities for those in previously marginalized locations. This would gradually erode the wage premiums commanded by workers in high-cost cities, creating a more geographically balanced distribution of economic opportunity."
Dr. Amara Johnson, social psychologist specializing in work-life integration, observes:
"The psychological and social impacts of universal remote work would be complex and mixed. Many workers would experience significant benefits from increased autonomy, eliminated commutes, and the ability to design their own work environments. This would be particularly valuable for caregivers, people with disabilities, and those with strong preferences for quiet or personalized workspaces. However, we'd also see substantial challenges around isolation, work-life boundary erosion, and the loss of workplace community. Humans are fundamentally social creatures who benefit from regular in-person interaction. In a remote-first world, we'd need to consciously design new social infrastructures to replace the incidental connections that offices previously provided. The most successful adaptation would likely involve neighborhood-based approaches—coworking spaces, community hubs, and local third places that allow people to maintain social connection while working remotely. We'd also need new cultural norms and practices around digital presence, availability, and disconnection to prevent work from consuming all aspects of life. The generation entering the workforce during this transition would develop entirely different expectations and skills around professional relationships than their predecessors, potentially creating significant intergenerational differences in work styles and preferences."
Further Reading
- Remote Work Revolution: Succeeding from Anywhere by Tsedal Neeley
- The Digital Nomad Handbook: Practical Tips and Inspiration for Living and Working on the Road by Lonely Planet
- The New Geography of Jobs by Enrico Moretti
- The Death and Life of Great American Cities by Jane Jacobs
- Out of Office: The Big Problem and Bigger Promise of Working from Home by Charlie Warzel and Anne Helen Petersen
- The Distributed Workplace: Sustainable Work Environments by Andrew Harrison, Paul Wheeler, and Carolyn Whitehead